1. Acceptance
By using this website or creating an account, you agree to these website terms and the privacy notice. A property booking is also subject to the booking terms and the specific quotation or policy presented before payment.
2. Booking requests are not confirmations
Submitting dates is a request only. A stay becomes confirmed only when the owners approve the request, the required payment is completed and a confirmation is issued. Website availability can change while channel calendars synchronise.
3. Account responsibilities
You must provide accurate, current information; keep credentials confidential; use your own email address and mobile number; and notify us of suspected unauthorised access. You are responsible for actions taken through your account unless caused by our breach.
4. Permitted use
You may use the website to learn about the homes and manage genuine booking requests. You may not probe security, automate abusive requests, scrape personal data, interfere with service, impersonate another person, submit false bookings or use content commercially without permission.
5. Website content
We aim to keep descriptions, amenities and availability accurate. Photographs show the properties but appearance and movable items may change. Maps may be approximate for guest safety. If a material detail matters to your stay, ask before payment.
6. Intellectual property
The website design, property photographs, writing, logos and other original content are protected by applicable intellectual-property laws. Personal, non-commercial browsing is permitted; other copying, publication or commercial use requires written permission.
7. Third-party services
The website uses services such as Stripe for payment and external channels for calendar availability. Their services are subject to their own terms. Links are provided for convenience and do not make us responsible for an unrelated third-party website.
8. Availability and security
We take reasonable steps to keep the service available and secure, but do not guarantee uninterrupted or error-free access. We may suspend access for security, maintenance or misuse and may require reverification.
9. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, we are not liable for indirect or consequential loss from website use, failed connectivity or an unconfirmed booking request. Rights under applicable consumer law remain unaffected.
10. Governing law
These terms are governed by the laws of South Africa. Before formal proceedings, the parties should first try in good faith to resolve a concern by contacting edwin@cloud-vision.com.